Being nice and reasonable with the airline staff

Being nice and reasonable with the airline staff

This past week we heard news about a family that was kicked off a Southwest Airlines flight due to an angry tweet. You can see the article here. It is common nowadays to see bad experiences going viral, but it gets me thinking: what about the good experiences?

Aircraft at the gate. Getting ready for boarding.
Aircraft at the gate. Getting ready for boarding.

I am sure that more people fly nowadays than ever before. Despite prices, flying became more accessible. With the growing number of people flying, it takes longer for people to go through all procedures and finally sit back (in their sometimes not so comfortable “rented” space in the aircraft) and relax. Line ups for check in, security screening, maybe being randomly selected for second inspection, boarding. Wait, wait, wait. And let’s not add all the stress with the pre-arrival to the airport.

With our crazy and stressed lives, we do not need much to get upset and engage in an argument. I know that. I am not the type of person that you will see making a scene, yelling at people. I do get angry and upset, but I will try to cool down, count to ten (or twenty if necessary) and breath. I believe that when we are nice and respectful to people, the chances of you being helped are greater.

Let’s be nice! Try to avoid the anger, no matter what. Remember that the airline staff are humans as well, not machines. Let’s be reasonable! Just because you “paid” for your flight does not mean you can have everything and the right of disrespecting people.  I know that sometimes airline people can be mean. And I am not saying that we have to give up our rights. I am just saying that we have to exercise our common sense. And the same should apply to the airline staff (be nice with the customers, they might be having a bad day as well).

And don’t forget to use a “good morning”, “good afternoon”, “good evening”, “please”, “would you” and most important “thank you!”. Thank the crew for their service and support. Tweet when you have a good flight, when the crew was nice and attentive. Not only when something goes wrong.  Let’s share more happy stories.

2 thoughts on “Being nice and reasonable with the airline staff

  1. Good advice about flying and manners. I often travel with kids, and find the staff on the airlines always are very helpful. A thank you tweet is a great idea to recognize this.

    1. Hi Mary. Thank you for the visit and for the comment. I am glad that you liked the post. And it is nice to hear that you had great experiences with the airlines. I believe that travelling with kids is always a challenge. So airline staff’s support is crucial to offer you a great experience. I have always preferred to propagate the good over the bad. I believe that in the end everybody wins. 🙂

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